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They can do this due to a technicality and by alleging the court proceedings are defective.
The best way forwards would be to ask for their agreement to amend the claim form (amendments in general ought to be allowed, which is the court's view). If they refuse then you would need to make an application for permission to amend the claim form and statement of case.
The application is made using form N244 and paying a fee of £255 (payable to HMCTS). I attach the form to use and witness statement (and draft order). You would need to write to the defendant, ask for their agreement to amend the claim form within 7 days, failing which you will have to apply to the court and seek your costs of doing so.
I can check the application before you send it if you wish.
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