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Hello my name is ***** ***** I can help with this matter if you are still looking for help, please note there may be delays between messages as the experts on this website are all third party and are not on here full time. Thank you.
Apologies for the delay, Firstly, he cannot withhold your rent just because a dispenser does not open. As long as the machine is working to an acceptable and reasonable standard then you are fulfilling your obligations as a Landlord. If the machine is broken to the point it is not working or providing the service it is meat to then yes, you would have to fix it. However, if it is a case of placing a tablet instead of putting it in a drawer compantement then this is certainly not grounds to withhold rent, if he does then he is in breach of contract. Also even if a Tennant legally withholds rent they have to be able to show that the rent money was "placed" elsewere, this shows that they have kept it aside and are willing to pay once issues are resolved. This stops people from just spending the rent they were meant to pay just because they have overexadurated and issue. I would send them a stern letter highlighting this and stating that if they do not pay rent then they are in breach of contract (however, evicting people with the new housing laws also comes with its problems). I hope this information helps.
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