I am sorry to hear about your situation. You can complain about your landlord if they’re doing something wrong or you’re unhappy with their behaviour, for example if they aren’t doing repairs they’re responsible for. It’s best to speak to your landlord first to solve your problem. If this doesn’t help there are other steps you can take to complain. I would recommend the following steps in this matter:
1) make a formal complaint by writing a letter to your landlord.
Explain your problem and what you want them to do to solve it. Tell them what rights you have and what you think they should have done. You should include in your letter:
what you’re complaining about
what you want them to do about the problem
dates and times the problem took place
copies of any letters or emails between you and your landlord
photographs - for example showing damage or disrepair, particularly if the problem gets worse over time
receipts for things you've had to pay for because of the problem
2) If making a formal complaint to your landlord doesn't solve your problem you might be able to complain to your local council. You can find contact information for your local council here: https://www.gov.uk/find-local-council
3) You can try to complain to the housing ombudsman service. For more information please visit the following site: https://www.housing-ombudsman.org.uk/residents/understand-complaints-process/
4)you can ask your landlord for compensation if they fail to carry out repairs within a reasonable time once you've reported them and if your home is unfit to live in because of poor conditions. If your landlord does not agree to compensation you can take court action. You can take legal action to claim compensation during your tenancy or after it ends. However, you must have reported the problem to your landlord during your tenancy. You have up to 6 years to claim (or 3 years for a personal injury claim). The time runs from when your landlord should have carried out the work. I would recommend that you contact the citizens advice bureau in your area to help you take this matter further they may be able to help you write a letter to your landlord asking for compensation. You can find a citizens advice bureau in your area by visiting this link: www.citizensadvice.org.uk.
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