Ask an Property Solicitor. Get an Answer ASAP.
Nicola has asked me to look at this for you.
I only have this one post and I have no background. Sorry.
Good you explain the situation in detail, what the problem is and what you want to know about it?
We can continue on here. The telephone call is optional.
You would need to speak to customer services if you have been charged. If I report it to customer services the thread will close and we cannot continue so it’s probably better for you to contact them or wait until we have finished our exchange.
You need to be seen to be going through the eviction process and you need to give the requisite notice immediately, if you have not done already. I don’t love the circumstances under which the tenant is occupying the property or whether the tenant is in breach of the tenancy agreement but you would normally be required to give 2 months notice.
You need to emphasise that with the local authority and you may find they would take more notice if that letter comes from a solicitor. If they press you for this, boot the tenant out unceremoniously, they are trying to get you to break the law. If they don’t start to become more accommodating, tell them you are going to refer the matter to the Local Government Ombudsman.