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UKSolicitorJA
UKSolicitorJA, Solicitor
Category: Property Law
Satisfied Customers: 6249
Experience:  English solicitor with over 12 years experience
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Are you in the United Kingdom? I need to ask a question to a

Customer Question

hello are you in the United Kingdom?
JA: What steps have been taken so far? Has any paperwork been prepared or filed?
Customer: I need to ask a question to a English Property Lawyer please?
JA: Have you talked to a lawyer about this?
Customer: my question is: Prior to viewing a property for rent; we were asked to pay across a week’s rent as a holding deposit (£691.15) which we paid to the Estate Agent. However, due to circumstances beyond our control we have not been able to go ahead with the rental. We have not signed any rental Agreement.Surely, we are entitled to our deposit back? Please advise.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: just make sure that I will be chatting with a United Kingdom Lawyer
Submitted: 7 days ago.
Category: Property Law
Expert:  UKSolicitorJA replied 7 days ago.

Hello,

 

I am an English Solicitor.

 

Were you told that the holding deposit is refundable?

Customer: replied 7 days ago.
the holding deposit was not part of the rental agreement. It was just to reserve the property to give us time to apply for the letting.
Customer: replied 7 days ago.
no. not possible to call me. please respond here
Customer: replied 7 days ago.
This was to be a Company Let. the "reservation fee" was the equilivent to the first week's rent
Customer: replied 7 days ago.
hello? are you still there?
Customer: replied 7 days ago.
I complained to JustAnswer in an email. as I was not give an opportunity to continue with the chat. I was concerned that this was a scam just to get more money from me. Expected better from the UK.
Expert:  UKSolicitorJA replied 7 days ago.

I am afraid in that case you are not entitled to the refund of the holding money.

 

It was your choice not to proceed with the tenancy, so they are entitled to retain the reservation fee unless you had agreed with them that it was refundable whether or not you went ahead and entered into a tenancy agreement.

 

Sorry, but I have a duty to be honest with you.

 

May I help further?

Customer: replied 7 days ago.
Thank you
Expert:  UKSolicitorJA replied 7 days ago.

You are welcome. Please click on 5 stars to leave a rating so that I am credited for assisting you.

 

Thank you