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I am an English Solicitor.
Were you told that the holding deposit is refundable?
I am afraid in that case you are not entitled to the refund of the holding money.
It was your choice not to proceed with the tenancy, so they are entitled to retain the reservation fee unless you had agreed with them that it was refundable whether or not you went ahead and entered into a tenancy agreement.
Sorry, but I have a duty to be honest with you.
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In that case, you should point this out and ask them to refund it or face legal action for the money. If they still fail to pay it back to you you may then file a claim in the small claims court at www.moneyclaim.gov.uk
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