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I am sorry to learn of your situation.I am a Qualified Solicitor with over 20 Years of experience in the UK. Unfortunately, I can not see the email that you refer to, would you kindly upload the same for my attention.
I will thereafter review and shall revert to you shortly but in the meantime, please also confirm the ideal outcome you would wish to achieve. Thanks.
Can you please send the email so I may review.
Please confirm you still need assistance on this matter as you did not send the email for my review.