Hi, thank you for your message. The next stage for you will be to take legal action.
1) write your landlord a letter before claim. Setting out your claim and what you agreed. Attach any evidence you may have. At the end of the letter state that if you do not hear back in 14 days you will take legal action.
2) If you would like to instruct a solicitor to write the letter for you I would recommend that you contact a solicitor using the law society find a solicitor function here : https://solicitors.lawsociety.org.uk/ You will be able to search by specialism and also town or postcode to find one near you.
3) You can also contact your local citizens advice bureau who may be able to help you draft a letter. Contact your local citizens advice bureau using this link: www.citizensadvice.org.uk
4) You might be able to find a pro bono lawyer by attending a LawWorks Clinic. The LawWorks Clinics Network is a network of free legal advice sessions that LawWorks (the Solicitors Pro Bono Group) supports. For more information and to find a network near you please visit the following website: https://www.lawworks.org.uk/legal-advice-individuals/find-legal-advice-clinic-near-you
You could also visit your local Citizens Advice Bureau ( For more information please visit: https://www.citizensadvice.org.uk/) or Personal Support Unit for advice about a legal problem (For more information please visit: https://www.thepsu.org/)
5) write a letter to NI asking for a written confirmation that your account has been closed and the date that the account was switched over. At the end of the letter state that if you do not hear back in 14 days you will complain to an ombudsman. You can find an ombudsman for your claim here:https://www.ombudsmanassociation.org/find-an-ombudsman.php
The ombudsman will investigate the matter and seek to make things right.
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