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If you mean that you receive payments under a critical illness insurance policy then they are entitled to reduce your benefit payment to reflect that because this is a means tested benefits. If you are receiving income from another source then that would automatically have the effect of reducing your benefits. It doesn’t mean that you aren’t in titled. It just means that the entitlement reduces. It just means that the entitlement reduces.
Sorry if that is bad news.
Can I clarify anything for you?