Ask an Property Solicitor. Get an Answer ASAP.
Hi there, is your tenancy agreement a leasehold or a licence agreement?
Ok so the shorthold has ended and now you're living in a different part of the hotel, you've been there for 11 months and although you're paying a sum of money, there is no agreement of any kind in place and has not been for the past 11 months since the shorthold ended?
Generally, contracts in the UK can be completely verbal with some exceptions, one of the exceptions is where a contract is a contract of land (this includes leaseholds, licences etc). It seems to me that you're not actually a resident of any kind in law and the obligation to pay council tax is on the owner of the property and not you as you don't have a written contract.
As the initial agreement was a shorthold (which has limited security of tenure), there is usually a fixed term on the agreement. It seems that agreement has expired and you're now physically in a different part of the property with no agreement in law. This limits your rights in law over the property and you are essentially there as a guest and you're paying them in return for them letting you be a guest. This equally means that you could pack up and leave at any time without notice. I agree with the Council's advice, you simply can't pay council tax because you're not actually a resident, and the onus is on the commercial property owner.
Would you mind accepting my initial answer and providing a rating, this ensures I get paid for my time, but I will continue to help you with your subsequent questions on this if you need further assistance.
Yes, I can absolutely continue it won't end our chat.
I'm still on hand for your subsequent questions :)
That is correct, yes, as the tenancy is effectively ended, you are not technically a resident in law and the commercial property owner is responsible, you can't be held liable for this as you're neither a resident in relation to the owners of the hotel nor a resident in the eyes of the council.
It appears that that is the case from the information you have provided, yes.