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Hello, this is Jim and I am a dual-qualified lawyer (UK and Republic of Ireland) and happy to help you today.
Yes, the court will expect you to give the defendant notice of your intention to issue county court proceedings. The pre-action protocol states that a letter does need to be sent. It gives the defendant an opportunity to avoid court proceedings too.
I have uploaded a letter for you to use - if you are a consumer, the Consumer Rights Act 2015 applies and you would argue breach of contract due to the service not being as described. If you are a business then the Sale and Supply of Goods and Services Act 1980 applies instead - again, breach of contract due to misrepresentation. This is not a law firm so we cannot do the letter for you or act for you I am afraid. You would need a regulated law firm to instruct for that purpose. But we can answer any questions you have about the court case and the dispute.
I hope this helps – if you can please give a positive rating by clicking 5 stars (at the top of your screen), I can answer any follow up questions at no extra charge and I will be credited for helping you today.
Hi there, it's fine to come from yourself. It would also be a small claim and indeed the Money Claim website is set up for people to use without a lawyer. It's just a letter which complies with the pre-action protocol and can be used by either yourself or a lawyer if one is to be instructed.
Many thanks! and if you need any more assistance with the case going forwards then please do come back to the site.
Have a good day