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Hi, thank you for your message. I am sorry to hear about your situation and I understand this to be a difficult situation. I would advise that you make a formal complaint to your local council who may contact them on your behalf and make the landlord fix the issue. You can find your local council here: https://www.gov.uk/find-local-council You should write them a letter setting out your claim and attaching any evidence such as pictures. If after contacting the council the problem is not resolved you will need to take legal action and get a court order to force the landlord to fix the issue. If you take this course of action I would advise that you find a solicitor in your area to represent you here: https://solicitors.lawsociety.org.uk/ You will be able to search by specialism and also town or postcode to find one near you. I hope this helps.