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Hi thank you for your message, I appreciate this is important to you so I will endeavour to give you a quick but clear answer. Please note this is note a chat service so responses may not be instantaneous. In terms of the agent unfortunately apart from chasing up the agent there would be no quicker way to find out the status of your offer. Also, I would suggest 5 days is not a particularly long time to be waiting for an update. Perhaps follow up on Monday when it has then been a week. Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.