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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
This really depends. If the higher fee one first showed the tenant around and then you asked them to go to the cheaper agent that is a problem.
But if the tenant chose to go to the cheaper agent it is not hour problem. It is only an issue If you asked the tenant go to the cheaper agent.
But if they both offered the same tenant without any influence at all from you, then no fee is payable to the more expensive agent.
Can I clarify anything for you about this today, please?
If you need anything further I am available for a follow up at no extra cost.
If you didn’t influence its a dispute between the agents and not you. Let them sort it out. If you didn’t influence you can only be liable for one fee.
Does that assist?