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Thank you for the question. The simple answer is yes. If they have offered to do something they have not then this would be a simple case of breach of contract. With that being the case then the onus would be on them to remedy the situation and the cost must be theirs to bare. What you will want to do is write to them and state this, if they still do not take any action to remedy the situation then you will wan to contact a lawyer to raise an issue in court.
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