Ask an Property Solicitor. Get an Answer ASAP.
Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter.
The solicitor should not be ignoring requests for information from those involved in the process, that is unprofessional.
You can lode a formal complaint with the head of the law firm. You can also lodge a complaint with the legal ombudsman. https://www.legalombudsman.org.uk