I'm following up on the above. Without some further information from you as above, I am limited in what I can say on the matter but in the hope it is helpful nonetheless, I will provide you with the following broad answer. If you are able to kindly provide me with the above further information or if you have any further questions generally, I will be delighted to expand on the following - please just reply back to me in this case:
Notwithstanding the above, in general terms the starting point here would be to check the terms of your lease. The managing agent cannot charge service charge for anything that is not specifically provided for in your lease. if they are charging for items which are not provided for in your lease, then you can recover these charges.
In addition, if the landlord agrees your position, the managing agent works for the landlord and must carry out the landlord's instructions. It may be the landlord is feigning sympathy or ignorance in this respect for an easy life but is being disingenuous in failing to instruct the managing agents accordingly. Ultimately, if the landlord is supportive of you and feel strongly on the matter, he can issue an instruction to the managing agents to relieve you of certain elements of the service charge. Ultimately, the managing agent must obey its principal's instructions
I hope the above is of some assistance but if you have any further questions, please revert to me