I'm following up on the above. Without some further information from you as above, I am limited in what I can say on the matter but in the hope it is helpful nonetheless, I will provide you with the following broad answer. If you are able to kindly provide me with the above further information or if you have any further questions generally, I will be delighted to expand on the following - please just reply back to me in this case:
Notwithstanding the above, in general terms if you are dissatisfied with the services your land agent has performed, in the first instance, you can make a complaint to you that land agent itemising the areas of your complaint, and in particular, set out any losses that the land agent has caused you.
The land agent may be a member of the property ombudsman scheme and if this is the case, if the land agent does not respond to you satisfactorily or does not respond to you at all within the period of eight weeks from the date of your complaint, you can consider escalating a complaint to the property ombudsman service for free independent determination who can award compensation where it finds in your favour
I hope the above is of some assistance but if you have any further questions, please revert to me