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I am very sorry to read of the above and I imagine what a difficult position it must be. I will certainly try to clarify your options.
thank you. it is not absolutely clear to me as regards ***** ***** double payment was the fault of your bank or you but I will assume for now unless you tell me differently, that your bank was not at fault here and you accept the bank acted on your instructions correctly.
if this is the case, then the question is how you go about recovering your money. If this was simply a case of a change of name whereby the housing association simply rebranded but is the same organisation simply with a different name, then it seems to me there is a very simple solution to the above whereby you simply skip next months rent. Since both payments have gone to the same organisation, which has just changed its name but is the same entity then you have simply paid the same organisation twice. A change of name of housing associational company is just like an individual changing their name - if you paid me £10 on Monday and I change my name on Tuesday and you then pay be another £10 you have paid me £20. I am not a different person - I have just changed my name.
By contrast, if they have established a new incorporated association and transferred all of the assets over to that new incorporated association then it may be that this is more than a name change and the above not apply but I will not expand on this point any further on the basis of your advice that this was a rebranding.
certainly. If you find you have been charged for the phone call but no longer want to receive one, you can drop customer services a line to request a refund: