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Good evening, welcome to just answer. I am a solicitor and happy to respond to your question.
I am very sorry for your situation but you are leaving it too late to take action. Limitation is 6 years in a claim if this nature therefore I hope it happened after April 2015 for you to be able to take action now. Your insurer will not want to get involved now because of the time lapse. If it is clear the damage is from the works they did and you have evidence they tried to repair before then do not delay it, send them a letter before action giving them 14 days to get the work done or to pay you damages in order for you Io engage a contractor to do the work. If they ignore you just issue your claim in the county court. If the value is below £10000 you can file it online on moneyclaimsonline website. If above this threshold you will need to complete claim form N1, attach your particulars of claim and your evidence and send to the county court money claims centre. I would direct you to also download form EX 50 which tells you of the issue fees for filing the claim in court. Check on page 5 of the form. Any clarification please do not hesitate to send your follow up question I am glad to help. All the best,