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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
You should see a call request come through if you accept we can talk...
It indicates that the call request payment has failed I am afraid, customer service should be contacting you
Thank you for your time on the phone, as discussed, you do not want to undermine your case by conceding anything in these discussions that might affect your case later eg accepting a payment plan or accepting money in full or final settlement or conceding that you will suspend legal action. You will want to acknowledge the amount received but note there is still an amount outstanding. For example you might want to say:
"I am not prepared to enter into a payment plan at this stage. I acknowledge the payment of X made on [insert date]. This reduces the outstanding debt to [insert amount]. I will continue with the legal action to recover this sum unless you settle it in full."
I trust this assists you in understanding your position however, should you have any supplementary inquiries, do not hesitate to ask and I will look to clarify or expand on my previous response.
I thank you for visiting the website and for the opportunity to assist you with your inquiry. If you have further questions, inquiries or queries let me know post haste and I will attempt to answer them. Otherwise I bid you a good day