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As previously advised , you need to make a formal complaint via the internal complaint procedure of the agents .
It seems that a formal complaint has not been made .
Before escalating the matter further to TPO , and to approach court for professional negligence.
This attached agreement is effective from 23-11-2020. So, you can make the agents liable for their professional negligence after they signed up to manage your property.
If they were managing the property earlier too, then you need to attach that agreement and refer the agents to the earlier contract.
It is an open ended contract -it does not stipulate the date on which it will end. Agents can charge you fee till the tenant placed by the agents are occupying the property.
You can change the terms from full management to Let only, in which you will collect the rent directly from the tenants.
You would need to give 1 month notice and the fee under the agreement would be due .
It would be 16% + VAT of the rent for the remaining term of the current tenancy agreement .
I hope this helps.
If you need further assistance, please let me know.
In the meantime, thank you for using Just Answers. Best wishes.
Last paragraph of the reply from the agents, suggests that you did not make a formal complain via their internal complaint procedure.
Regarding terminating the contract with Agents, you would change the full management to Let only.
You would have to give 1 month notice to the agents, and would have to pay 16% + VAT of the rent for the remaining term of the current tenancy agreement , as the tenants were introduced by the agents.
Tenants can not refuse or object to your changing of the managing agents.
There are no sperate charges for me that you have to pay here.
Thank you. Best wishes.
You would have to serve eviction notice , and if the tenant refuses to leave after the expiry of the notice period, then you would have to approach court to get possession orders.
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I was referring to your management contract with Dexter.
Under the Letter of appointment .
You are welcome. Best wishes.