Ask an Property Solicitor. Get an Answer ASAP.
Dear Client, sorry to hear about the problem with your customer. If the customer blames you that you caused the damage to his floors, you have a right to see this damage and to repair it at your expense. If the customer refuses to give you access to the property and show you the damage, this weakens his positions and he may be unsuccessful in claiming damages from you because he did not properly mitigate his damages by not allowing you to rectify it for free or for a lesser amount. Please write a letter or official message to the customer asking the access to his property to see the volume of the damage and to find out the cause of the damage, if it was caused by you or not. Having received an official request from you, your position will be stronger in this dispute.
Hope this helps. Please feel free to ask me further questions if you have any.
Julia Ustinovskaya, solicitor
You are right, you should have been allowed to see the damage and fix it. Do you have photos of the damage or other evidence? You may offer to the client a compensation that you think is reasonable, based on your own calculations. As the client knows that he deprived you from visiting the property and fixing the floors for free, it would be hard for him to prove the amount he demands from you.