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In view of the circumstances and on the assumption that you signed the agreement on the basis these issues would be resolved it appears the landlord's conduct could be deemed a misleading action which likely influenced you to sign the tenancy agreement. Misleading action as described can be deemed an unfair trading practices, which is prohibited by the Consumer Protection (Amendment) Regulations 2014. The law states that where someone has entered into a contract as a result of a misleading action or aggressive practice, redress under this civil law may be obtained through the right to unwind the contract, a discount and/or damages. In order to claim this right, you must inform the landlord (or landlord's agent) that you want to reject the contract within 90 days of the tenancy start date. There is no obligation for this to be put in writing, but I strongly advise you to do so. Therefore please write to the Landlord/Agent reminding of your rights under the civil law in question and you wish to exercise the right to unwind the agreement. Assuming they do not accept your position, you can file a complaint to the organisations you have stated.
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