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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
Sorry so in essence your electricity bill has gone up because they have ended up on a higher rate and you wish to know if you have to pay for your electricity at the higher rate?
Yes I would say so sadly, for example the agreement does not mean you will necessarily have to pay the cheapest rate available anyway. I trust this assists you in understanding your position however, should you have any supplementary inquiries, do not hesitate to ask and I will look to clarify or expand on my previous response.
I thank you for visiting the website and for the opportunity to assist you with your inquiry. If you have further questions, inquiries or queries let me know post haste and I will attempt to answer them. Otherwise I bid you a good day
Yes I would think it does count as negligence. Negligence occurs where a party owes a duty of care to another and they fail in that duty of care by not acting according the standard to be expected of a reasonable person carrying out that trade, skill or profession as here. Establishing the duty of care would be easy here as they have a contractual duty and by extension a duty in tort (the area of law which negligence falls under). A breach has occurred in my view as well given the very large increase in overall electricity costs.
If you want to bring a legal case you should complete a claim form using form N1 here: https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7
Once done send it to your nearest county court: https://www.gov.uk/find-court-tribunal
You will need to contact them and pay the issue fee.
I trust this assists you in understanding your position however, should you have any supplementary inquiries, do not hesitate to ask and I will look to clarify or expand on my previous response.