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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
I am aware of a number of companies like this that claim you have not cancelled the time share or that they will get you money back most of these are scams in the end, they want money for this. What is the name of this company?
Without a response I can only give you a general answer however I urge caution because these companies do tend to be scam companies. I trust this assists
Let me know if you have further queries