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Good afternoon, thank you for your question, I am sorry to hear that you have lost your brother. The search for the Will is an admin task and unless there were unusual circumstances (very unusual) and you were informed in advance that there would be a charge, that is not work chargeable to a client.
Oh no, that is appalling, that is so bad, this is just one of those jobs that go with preparing Wills so she should have to put up with that unfortunately. I would inform her that you will have no choice but to put this charge to the SRA (Solicitors' Regulatory Authority) for their comments on such an arbitrary charge. We all dread the SRA!
Are they a Will writer? Does her business have a name?
Ok let me look her up.
What are the dates of both Wills please, she states that she was a solicitor until 2011 which means she was regulated at that time.
Also to charge in this way she would need to provide a copy of her terms of business to your brother stating the costs of Will retrieval etc. Just because she is not a solicitor now doesn't mean she can do what she wants.
You shouldn't be charged for any of it, so she prepared both Wills then?
Ask her for a copy of the terms of business that she provided to your brother which states the fee which will be applied to retrieve a Will or documents.
Who is doing the probate work?
Basically she should just release the Wills, yes if you have a copy thanks.
So there is a typo in clause 5, which should say 'clause 6' at the end, but the rest of the Will is standard. Do you know why your brother went to her and not a solicitor?
Hello, I think it is a bit of a cheek really, what if she finds the Will in ten minutes, how will you know? I would stick with asking for a copy of the terms of business she provided when she prepared the Wills.
Good morning, do you need any further assistance?
Oh goodness, good luck!