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The best of course of action is to firstly formally complain to the solicitors who acted and for them to internally investigate. You should prepare a complaint letter and request they respond. They should then provide a detailed response and solution. If they do not, or if you are still unhappy then you need to complain to the legal ombudsman to investigate.
Surely you would have signed a retainer with the solicitor firm? You will still need to write to them as they acted. You can write a complaint letter to the bank also and request they investigate.
In regards ***** ***** there can be delays with submitting applications if the other side have not provided the transfer documentation, but it is unusual for that to take that length of time so by raising a complaint they need to explain why it took so long. The lenders interest and your interest in the property would have been protected. If there were delays with Land registry that is something which cannot be controlled.