thank you. So we are really discussing a period of some six months and from what you say, no application for probate has yet been made. Of course, this is not necessarily unreasonable depending upon the size and complexity of the estate. However, if the estate is not particularly large or complex, this does not appear to be a particularly efficient service that is being received as fundamentally, probate is not a particularly difficult undertaking. All they need to do is value the various accounts and assets of the estate and incomplete inheritance tax return and finally, make the application of probate which involves you swearing an oath.
If you are not satisfied that there is a justification for an extended period such as this, in the first instance, you can ask them to explain precisely what they have done and what is left to do before probate can be obtained. From what you describe, they appear to be providing you with minimal information to the point of almost no information at all. If you are not obtaining any useful information from the individual villas dealing with your case, you can contact them and say that unless you receive a more substantive explanation, then you will need to escalate this matter to a complaint to the you can get some formal response. ultimately, you may need to consider whether to distract the firm and either obtain probate yourself or instruct another solicitor to act for you in this regard.
Any complaint you do make must be dealt with within eight weeks by the solicitor. On the earlier of therefore response to your complaint or eight weeks, you can escalate your complaint to the legal ombudsman for an independent determination free of charge which body has the power to award compensation where they find in your favour: