I would like some advice. I live in a rented apartment with

Hello, I am happy to help with your enquiry today.

In such cases, it would be best to contact your apartment owner regarding your concern. However, since you contacted the letting agent, may I know what was their decision in relation to the payment?

Yes, indeed you don't have to pay for it. If they will insist, you can raise a complaint. You have three options where you can raise a complaint:

1. Complain to your landlord - they should have a complaints policy that you can follow.
   
   

2. You can make a complaint to a ‘designated person’ (your MP, a local councillor, or a tenant panel) if you cannot resolve the problem with your landlord.
   
   

3. You can contact your council or local authority if you and your landlord still cannot resolve the problem.

Is there anything else I can help with today?

Unfortunately, we, at JA, simply provide general information, you can formally instruct a solicitor to execute it for you. However, you may provide them with this transcript. 

Would you like me to provide details on how to locate a solicitor close to your home address?

You should receive the email communications via the JustAnswer platform direct to your inbox.

Also, you can find a local solicitor at the following link: https://solicitors.lawsociety.org.uk/

No problem. Thank you for your enquiry today, please do not hesitate to contact us in future.