We have had a planning application submitted since 28 July

We have had a planning application submitted since 28 July 2021.Our Architect can't get anywhere despite repeated emails and requests for clarification and decisions on this application.To date he has had to resend all the necessary paperwork through - due to misplacing all the initial paperwork! ( Bat surveys/ All Architect Drawings re- submitted after suggestions were made & all necessary Listed building services forms & applications submitted. – twice. )We have a Grade 2 listed cottage which the council is already very familiar with due to the extensive renovation work done to it over the last two years.What is the update for getting permissions granted from this Council?We are being left without any information or discussions regarding this application.This has now been nearly a year since our initial verification date.