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Your landlord or letting agent can only take money from your deposit if there's a good reason. For example, they can usually take money off if:
Your landlord or letting agent should tell you why they're taking money off. Ask them to give you their reasons in writing - that way you can refer back to them if you need to take action to get your deposit back.
If you still can't agree with your landlord, there are things you can do to get your deposit back. The action you take against your landlord will depend on whether your deposit is protected in a tenancy deposit scheme (TDP). They must put your deposit in a TDS if you have an Assured Shorthold Tenancy.
If your deposit is protected, your landlord should have told you what scheme they used. You can use your scheme's 'alternative dispute resolution' (ADR) service to help you get your deposit back. It's free and easy to make a claim.
You'll usually have to make your claim to the ADR service within 3 months of moving out of the property. If your landlord or letting agent refuses to use the ADR service you can take them to court instead.
If you agree about part of your deposit, you should get back the money you agree on quickly. You'll usually get your money back in 10 days - it depends on your situation and what scheme your deposit is in.
In applying for the ADR service, you'll need to fill in a form to explain why you think you should get your deposit back. You should give any evidence you have, for example:
If you’re not sure whether some evidence is helpful, it’s best to send it anyway.
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