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LOAJ3256, Technician
Category: Recorders and Players
Satisfied Customers: 154
Experience:  35 years technical audio and video systems integrator
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MY nv-ds38b video camera will not play it says press reset

Customer Question

MY nv-ds38b video camera will not play it says press reset button but it dose not work
Submitted: 4 years ago.
Category: Recorders and Players
Expert:  adamd-mod replied 4 years ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you and refund your deposit.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!


Customer: replied 4 years ago.

I am prepared to wait thank you

Expert:  adamd-mod replied 4 years ago.


Thanks for replying.

We will continue to look for a Professional to assist you.

If you decide on a refund, or wish to keep the credit for a future question, then of course we'd honour it.

Thank you for your patience,


Expert:  Carl L replied 4 years ago.
Hi and welcome to Just Answer, a Question and Answer Company. My name is Carl and I will be assisting you today.

Just a few questions to help narrow this down:

1. Was the Camcorder dropped?
2. Have you tried another battery?
3. Do you receive this error immediately after powering on?
Customer: replied 4 years ago.

1 no

2 yes

3 yes

Customer: replied 4 years ago.
Relist: Other.
I have had no answers from you.
Expert:  Carl L replied 4 years ago.
I am not notified of your reply(s) when you use the relist option. I am also not always online so please don't jump to the relist option a few minutes after repling back to me 4 days later.

If the reset button isn't working and it hasn't been dropped, that really only leaves it to being a couple things. How old is the Panasonic?