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Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 44756
Experience:  Electronics Engineer
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my dmr-ez49vebk convertor ,will not record from vhs to dvd

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my dmr-ez49vebk convertor ,will not record from vhs to dvd
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When you say it will not record, is it giving an error message?

Or what happens when you try to record?

Thank you
Customer: replied 4 years ago.

can not read disk


Which exact DVDs are you using Arthur?
Customer: replied 4 years ago.

I am using sony DVDs

Thanks Arthur, these will be ok.

Has the recorder worked before? Or it has never worked?

Customer: replied 4 years ago.

no the recorder has not worked I had it new

Thanks Arthur.

It is not the Lens being dirty then, and it is not the Disks, it is the Laser component that is not functioning. This is why you get the error.

These are very straight forward units and work with almost any disks, there is no special actions required, which is why we are able to confirm the problem.

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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