How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 44592
Experience:  Electronics Engineer
Type Your Recorders and Players Question Here...
Richard is online now

I have purchased a youview t.v. recorder I have bt broadband

This answer was rated:

I have purchased a youview t.v. recorder I have bt broadband but the t.v. is not receiving the signal from it how do I resolve this
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you have plugged he Youview into the BT Router and the TV into the Youview, but the TV displays no signal from the Youview box.

Is this correct?

Thank you
Customer: replied 4 years ago.

no they are in different rooms

ok, so how do you have the Youview connected to the TV George?

Customer: replied 4 years ago.

connected as per guide book instructions but cannot plug into browser as it is in a different room. what equipment do I need to receive youview ?

ok, you need a HDMI cable as this connected the Youview to the TV.

How far are they apart? As then I can find you the correct cable

Customer: replied 4 years ago.

I have connected the hdmi cable as per the guide book and I am receiving all freeview channels but need to know what I require to receive youview as my t.v. and browser are on different floors of the house

What do you mean with Browser George?

Can you clarify this please?

Customer: replied 4 years ago.

bt home hub

Thats your internet Modem

Do you mean you want to view the Youview via your computer?

Do you mean George, how to connect the Youview to the BT Hub?

Customer: replied 4 years ago.

is the hub a browser? the distance is to far to run a cable between t.v. and hub. I just want to know what I need to receive youview

Yes, the Hub is the browser, but it is called a router (sorry it is confusing).

I know now what you need.

What you require are is these two devices.

One of them plugs into the BT Hub, and then into the power socket.

It allows the signal to run over the power lines in your house.

The other one you plug upstairs, where the Youview Box is, into a power socket, then the network cable from it into the Youview Box.

This will allow you to send the signal from the BT Hub to the Youview, anywhere in the house.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Recorders and Players Specialists are ready to help you