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Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 44598
Experience:  Electronics Engineer
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My DVD recorder is a DMR EX 768EB. The remote guide button

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My DVD recorder is a DMR EX 768EB. The remote guide button has frozen showing an entry dated 14th June and programme listing for that day.All other functions on the remote are okay.How can I release the frozen entry?
Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you remove the power from the recorder and wait 15 minutes.

This will clear out the temporary memory.

Then connect the power, and tell me if you still have the problem please.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Thankyou Richard.Problem Solved

your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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