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Rusty, Engineer
Category: Recorders and Players
Satisfied Customers: 5994
Experience:  Karaoke Systems Manager, signal specialist, all recorders and players expert
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Good afternoon I have a panasonic SA PT560 DVD player -

Customer Question

Good afternoon
I have a panasonic SA PT560 DVD player - however the dvd tray will not eject
It has hardly been used
Can you advise please
Thanks - Marcus
Submitted: 3 years ago.
Category: Recorders and Players
Expert:  Rusty replied 3 years ago.
Hello, my name is Rusty. Can you hear the tray trying to open? Unplug the player, and let it sit for 5 minutes. If you weren't hearing the motors before, some static has built up in your processor, preventing it from completing an action. Unplugging drains the static. Please tell me the results.
Customer: replied 3 years ago.

Good evening Rusty


I have tried that,,and it has bben unplugged for a couple of hours,,,still no good,,,the tray sounds like it wants to come out


Thanks for your help



Expert:  Rusty replied 3 years ago.
Ok, there are tiny gears inside that can become misaligned. How long have you had the player?
Customer: replied 3 years ago.

about 5 years - if not more

Expert:  Rusty replied 3 years ago.
Ok, it's going to have to be taken apart and inspected. There are a few things that can happen:

The power to the motor doesn't reach the motor. It doesn't sound like this is your symptom.
The gears can get dusty, causing the gears to slip out of alignment.
There is a lock for the DVD drawer. If the lock gets stuck, it won't open.

Are you a do it yourself kind of guy, or would you rather take it to a shop?
Customer: replied 3 years ago.

give it a go myself Rusty,,,not too bad given some direction!

Expert:  Rusty replied 3 years ago.
Ok, the first thing to do is familiarize yourself with the player. Remove the cover, and be careful not to touch any of the electronics. We will need it to be plugged in and turned on for this.

When you get the cover off, look on the side of the tray. You should see the gears trying to move. If they get dusty, they fall apart, and sometimes break.

If the gears look good, look for the lock that holds the tray in place. It will either be a latch near the front, or there is a cylinder that comes up to release the tray. These are operated by electromagnets on many models, and a bad switch could be to blame.

Please tell me what you find.
Customer: replied 3 years ago.

ok will have to try in morning now


but have already taken cover off and could not see anything although the unit did seem to move backwards and forwards,,,however the tray didnt or close


do i remove the cover off the actual dvd?

Expert:  Rusty replied 3 years ago.
Not at first. Just remove the metal case to expose the gears. We first have to determine what it is doing wrong, then I can help you correct it.
Customer: replied 3 years ago.

ok,,,the gears are covered by another cover and not out in the open

,i assume will have to remove that

Expert:  Rusty replied 3 years ago.
I found a service manual that will be helpful, here is the link.

Step 1 Remove 2 screws from DVD mechanism unit.
Step 2 Detach 7P FFC cable at the connector (FP8251) on
DVD Module P.C.B.
Step 3 Detach 26P FFC cable at the connector (FP8531) on
DVD Module P.C.B.
Step 4 Remove the DVD mechanism unit.

This is on page 45. It does look like we'll need to remove the whole DVD assembly.

Then go to page 66, and see what is wrong with the traverse unit. Somewhere on that is the problem.