Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Can you tell me the make/model of the device?
Panasonic DVD DMR-XW380. The problem started after I found the remote under a tablet. Could it be a magnetic issue?
I'm not quite clear which you're referring to,
is it the remote that is flashing constantly?
or the light on the player itself?
Yes the unit. The light appears beside the timer recording indicator light and the unit has been constantly changing channels or pausing live TV and refusing to stop
If you take the batteries out of the remote, does the main unit keep doing this?
Okay that means there is something wrong with the player. The firmware may be corrupted, it could have been damaged by a power surge, or something happening to the remote may have made it wonky.
Can you try unplugging power to the player, at the mains, for 5+ minutes
will try this
then press and hold the power/on button at the front (not on remote) for 60+ seconds
keep holding it, while replugging, and for another 60 seconds after, then release
That seems to have sorted it, could it have been caused by the tablet being too close to the remote?
I don't think so, but anything is possible I suppose.
It was more likley from the buttons being held down too long on the remote than from a magnetic type issue
I'm glad the reset did the trick though.