How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 12420
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Recorders and Players Question Here...
Shahid is online now

I have a Samsung BD-C5500 Bluray Player- bought in 2010. We

Customer Question

I have a Samsung BD-C5500 Bluray Player- bought in 2010. We tried playing a new Bluray DVD .....narnia Chronicles No says we need to update our dvd player. How do you do that?
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Shahid replied 2 years ago.
Hello, there are two ways to update the BD/DVD player, either connect it to internet (wireless or wired connection to modem/ router) or go to following Samsung link and download software upgrade file along with upgrade instructions file that contains detailed instructions for successful update, this process needs USB memory stick to proceed (please note that following link is only for UK region as question shows you're in UK).. you're in different country then try to connect the BD/DVD player directly to modem with Ethernet cable, go to Network option of menu of BD/DVD player and run network setup, click following link to download user manual copy for detailed instructions.. trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.