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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 19411
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I updated my sky box DRX 780 software and was getting Channels

Customer Question

I updated my sky box DRX 780 software and was getting Channels 101 to 103 with good quality image but Channels 104> not available with the message "Your sky+HD box isn't getting a satellite signal".
On rebooting, I had access to all Channels with a lower quality image.
On reopening the Sky Box, it reverted to Channel 101 to 103 with no access to 104> but with significantly lower quality image.
Can you help?
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Pete replied 2 years ago.
Hi there,There may be an intermittent signal loss from the dish to the box.Check the condition of the coax connections at both ends - if they appear frayed, corroded or damaged in any way, then replace the connections and try again.Also check the alignment of the dish - if it has moved or slipped then it may receive some channels ok but not others.
Expert:  Pete replied 2 years ago.
Hi, just checking in on your question. How did things turn out for you?