How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask LOAJ3256 Your Own Question
LOAJ3256, Technician
Category: Recorders and Players
Satisfied Customers: 154
Experience:  35 years technical audio and video systems integrator
Type Your Recorders and Players Question Here...
LOAJ3256 is online now

I have a BD H6500 3d blu ray player which plays 3d discs

Customer Question

I have a BD H6500 3d blu ray player which plays 3d discs perfectly, but has problems with normal dvd's. It keeps blacking out for a second or two then resuming from where it left off. This can happen once an hour or every two minutes.
I have downloaded the latest software upgrade but to no avail. Any suggestions?
L Thomas
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

When you say normal dvds, do you mean bluray discs stil, or a standard (non bluray) disc?