Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
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Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Ok, can you go to settings, then locate Initialze and reset to shipping conditions.
Once done, tell me how it then functions please
Do any functions on it work?
It is the internal mainboard that has faulted, this now confirms it, it will be the eprom where the firmware resides
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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