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Richard, Engineer
Category: Recorders and Players
Satisfied Customers: 45547
Experience:  Electronics Engineer
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Sony HDD recorder very slow to shut down (and start up)

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sony HDD recorder very slow to shut down (and start up)

Hi there and welcome

Can you tell me the model of the recorder?

Thank you

Customer: replied 4 months ago.

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
Unplugged at 16:17. Will let you know what happens in 10 minutes.

thank you

Customer: replied 4 months ago.
No improvement I'm afraid

ok, on the recorder is a very small hole in the middle to reset it.

With it powered on, push and hold the button in using a paperclip, for 5 seconds then release.

Once the reset is done, tell me how it then operates please

Customer: replied 4 months ago.
I tried that multiple times yesterday to no effect. Sorry


It is the internal memory that is faulting and will eventually fail.

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.

I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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