Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
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Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I would like you to reset the unit please, to do this, with it on, open the flap at the front of the recorder and hold the channel up and down buttons for 7 seconds then release.
Once done, set it up again and tell me how it then works please
It is the internal drive motor that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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