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Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 29104
Experience:  Over 20 years of experience in the Electronics and IT industries.
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When I put a disc into my blu-ray I get a message saying

Customer Question

When I put a disc into my blu-ray I get a message saying "unknown disc" or "no disc" and it won't play
JA: Who makes your speaker or sound system?
Customer: Hitachi tv, toshiba blu-ray player
JA: What have you tried so far with your Toshiba system?
Customer: Read manual; looked at on-line manual, changed batteries
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: Not that I know of
Submitted: 2 years ago.
Category: Recorders and Players
Expert:  Pete replied 2 years ago.

Hi there, I am Pete and I'll be happy to assist you today.

Expert:  Pete replied 2 years ago.

If this is happening with all discs, then there may be dust on the reading lens.

Try running a cleaning disc inside your BluRay player a few times and let me know if that helps.

You can get a cleaning disc from a local electronics store such as Currys, or from Amazon: