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Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 39068
Experience:  Custom home theater installer. Authorized dealer/installer.
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My Samsung HDD recorder lost ITV hub some months ago. Now

Customer Question

My Samsung HDD recorder lost ITV hub some months ago. Now I’m getting a message that BBC iPlayer will close 6th December. What is going on?
JA: Who makes your media player? How old is it?
Customer: Samsung. 3-4 yrs.
JA: What have you tried so far with your Samsung media player?
Customer: dont know what to try
JA: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?
Customer: don’t think so
Submitted: 9 days ago.
Category: Recorders and Players
Expert:  Nathan replied 9 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

 

What is the Model number of the player?

Customer: replied 9 days ago.
Where do I find it?
Customer: replied 9 days ago.
Where do I find model number
Expert:  Nathan replied 9 days ago.

It would be on a sticker on the back of the recorder typically.

Expert:  Nathan replied 8 days ago.


Hello, it appears your question is still open.
I haven't heard back with the info needed to get into specifics,
but if you still need help I can give you some general info to get you started.

 

 

Unfortunately the issue here is really a firmware limitation.

Your player is at an age where it is no longer supported. So the features you are wanting to use have been discontinued due to outdated software and expired licenses. This and other features will continue to fail as the unit ages and there will be no future updates or enhancements for it.

Short of replacing the it, your next best option is to connect an external streaming device or media player (which start at as little as $30) such as a roku or fire tv or appletv and get all the same functions and many more, with better performance and lower cost.

My apologies for the news,

Nathan