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Dan T.
Dan T., Master Technician
Category: Recorders and Players
Satisfied Customers: 7613
Experience:  USAF trained; currently teaching electronics for the DoD.
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Unable to open tray to load DVD. Denis, Panasonic DMR-EX97

Customer Question

Unable to open tray to load DVD. Denis
JA: Who makes your media player? How old is it?
Customer: Panasonic DMR-EX97 New.
JA: What have you tried so far with your DMR-EX97?
Customer: Hdd working recording and play.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: have got disc on screen but closed tray.
Submitted: 6 months ago.
Category: Recorders and Players
Expert:  Dan T. replied 6 months ago.

Welcome to the site! I'm Dan and I'd be happy to help! Please follow these instructions to get the tray open:

1. Turn the unit off.

2. Press and hold the power button on the main unit for at least 3 seconds.
3. Press and hold [OK], the yellow button and the blue button at the same time for more than 5 seconds (“00 RET” is displayed on the front panel).
4. Repeatedly press > (right) until “06 FTO” is displayed on the front panel.
4 Press [OK].

You should also update the unit's firmware. Do you know how to do that?