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sebastian manrique
sebastian manrique, Auto Mechanic
Category: Renault
Satisfied Customers: 3233
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
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I have the megane tomtom 12 plate the centre console for the

Customer Question

I have the megane tomtom 12 plate the centre console for the sat nav will scroll through the apps on the screen, but when I push know to select the app nothink happens, any advice please on getting it fixed
JA: What is the model of your '12 Renault?
Customer: M1
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: I've only tried to use it but to no avail no matter how many times I've tried, as I said it will scroll through the apps by turning the knob , but when you push he knob to select it doesnt engage, we hoping for a easy solution lol
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: No
Submitted: 12 days ago.
Category: Renault
Expert:  sebastian manrique replied 12 days ago.

Hello, I am Jose Sebastian. Your automotive expert, It's a pleasure to me to attend your question. Thank you very much for trust in just answer.

Expert:  sebastian manrique replied 12 days ago.

Dear customer, the problem you are telling me about is common when the device's touch screen is not synchronised with the screen, which causes a mismatch between your actions and what is shown on the screen. You should go to a radio and GPS equipment installation centre to have the touch screen checked and calibrated.