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I'd like to know how I can make the company talk to me.
I really just want them to answer my question about how the dress came to be damaged and what the problem was with delivery. The special box I sent them to deliver my dress in was damaged badly, and returned in a filthy state. The courier man admitted to me it had been sitting in a warehouse prior to him receiving it for delivery.
This is not the service I expected and I really just want to know how to get an answer from the company concerned with an explanation of what happened. Their lack of response to emails is quite distressing giving the nature of the product they are dealing with.
The website is www.treasuredpossesion.co.uk.
Sorry but I don't understand. What does this mean in terms of you contacting me again? Should I stay online?
On the website they state that clients are insured against damages. If the company does not reply to emails, how does a client initiate a claim? I have a telephone number which I will use tomorrow. I have this because the company concerned left a message for me regarding delivery. I will attempt to speak directly to them and if unhappy with their response will contact you again regarding a damages claim. Thank you.