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JGM, Solicitor
Category: Scots Law
Satisfied Customers: 12182
Experience:  30 years as a practising solicitor.
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Our car was damaged by an Autoglass windscreen fitter a few

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Our car was damaged by an Autoglass windscreen fitter a few months ago.
He spilled black adhesive all over the interior and exterior, made an even worse mess trying to clean it up, and then left without telling us.
Autoglass inspected the damage, asked us to get an estimate from a main dealer, and then approved the estimate (approx £1400).
The main dealer's first available appointment is in over 5 weeks (because of the extent of the repairs required), and we were planning on selling this car before then as we're getting a replacement. However, the resale value is obviously reduced due to the damage.
We have asked Autoglass for a cheque to cover the damage (for the same value as the repair estimate) but they have refused.
We are either forced to keep this car for two months longer than we wanted (which will cost us extra money for MOT, insurance, tax, etc.) or to sell it at a reduced value because of the damage and lose the payout from Autoglass.
Is there anything else we can do?
I am a solicitor in Scotland and will help you with this. You are entitled to a cash settlement equal to the dealer cost of repairing the vehicle. You should put on writing to Autoglass the fact that it had been your intention to sell the car and the costs of you not being able to do so will be greater. You should put them on notice that you will claim the additional costs if you don't get the settlement you have requested. Your letter may have more weight if you ask your solicitor to draft and send it for you. Happy to discuss further.
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