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Thank you for your question. I am a solicitor in Scotland. I will read over the detail but in the meantime can you tell me what your insurance company are saying about this now that you have told them that the fault happened whilst the car was in the custody of the garage? I will be offline until later this evening but I will come back to you.
Thank you for your response. Ultimately the garage are under the employ of the insurance company and so it is the insurance company that you have to pressurise to get this sorted for you. It is very frustrating; I’ve been in a similar situation as you in the past. From a Legal point of view you have two course of action. You can complain to the ombudsman and/or you can take the insurance company to court for your losses and for the cost of the car being out right, presumably by a properly qualified manufacturer qualified mechanic. That is what you need where what I presume is simply a repair shop has caused damage in a way so far unknown. Both of these options take time unfortunately so in the meantime you are going to have to get further up the ladder at the insurance company. I found that writing a detailed email to the head of the insurance company helped. You can find the email address of most of these people at ceo.com. Try that and let me know how you get on. Happy to discuss. I hope that helps. Please leave a positive rating so that I am credited for my time.
Sorry, that should be ceoemail.com